We understand that global trade involves many moving parts. Here are answers to some of the most common questions we receive about our international sourcing and UK distribution processes.
Our team is here to assist you with any sourcing or logistics questions.
How long does shipping and customs clearance take?
Timelines vary depending on the origin country and shipping method (air vs. sea freight). Generally, air freight takes 5–10 days, while sea freight can take 4–6 weeks. We manage the entire customs process to ensure the fastest possible clearance upon arrival in the UK.
Do you provide custom quotes for wholesale bulk orders?
Yes. We prepare commercial quotations around the requested product, specification, quantity, origin and delivery requirements.
Are your imported products compliant with UK regulations?
Product and document requirements are reviewed against the relevant commercial brief and available supporting information before supply is progressed.
Do you handle all international logistics and paperwork?
We coordinate the agreed sourcing, freight, import and supporting-document process around each commercial requirement.
Where do you distribute products within the UK?
Delivery arrangements are agreed on an order-specific basis and can be coordinated to commercial destinations across the UK.
Pricing & Estimates
How do you calculate import and distribution costs?
Costs are calculated based on several factors: product volume, origin country, shipping method (air vs. sea freight), current customs duties, and your final UK delivery requirements. We always provide a transparent, itemized breakdown.
Is the initial sourcing quote free?
Initial commercial enquiries can be submitted for review before a quotation is prepared around the available requirement details.
What is included in your price estimate?
The quotation basis can include product cost, sourcing, freight, import coordination and agreed UK delivery requirements where applicable.
Are there hidden fees or unexpected charges?
Commercial terms are presented around the agreed scope so buyers can review the quotation basis before proceeding.
Planning & Permits
Who handles customs clearance and border inspections?
Customs and border coordination is arranged as part of the agreed import route, with the relevant parties involved according to the shipment requirements.
Can you help source custom or private-label products?
Custom sourcing can be reviewed against your specification, quantity, packaging and commercial requirements.
What happens if there are shipping or port delays?
Where delays occur, the logistics position is coordinated against the available carrier and import information and updates are communicated as the route progresses.
How early should I contact you before needing my inventory?
We recommend reaching out at least 8 to 12 weeks before you need the stock in hand. This allows ample time for manufacturer sourcing, quality assurance checks, international freight transit, and final UK delivery.
